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FAQs:

I have previously registered but have forgotten my password. How do I log in?
No problem. Just click on the ‘Forgotten your password’ link on the login page to have your password sent to you.

What software do I need to use MX-Greenscreen footage?
Any compositing program such as Adobe After Effects or Final Cut.

Is the footage compatible with both MAC and PC?
Yes.

How do you protect my credit card information?
We provide a safe and secure checkout process via Paypal. MX-Greenscreen does not store your credit card details.

What format will my downloaded clips be?
The clips available for download are 32-Bit PNG’s supplied as pre-keyed image sequences with associated alpha channel image sequences. All clips are zipped ready for download.

What is 32-bit PNG format?
32 Bit PNG Format is a versatile universal format that can be used in any compositing program, with the benefit of the background already being cut away.

What is meant by the term ‘image sequence’?
Image sequence is a film clip which has been exported as individual frames (a sequence of images).

Can I use MX-Greenscreen footage in 3D Modelling packages?
Yes. The Alpha Channel can be used as clip maps in 3D Modelling Programs to enable you to place your animated people with your models.

How do I get my purchased clips?
Once you have finished checkout, your clips will be available to download in the ‘my account’ pages. Please remember to download and save your clip within 30 days.

How long will my purchases be available to download?
Your purchases will only remain in the downloads section of your account for 30 days, after which they will be removed. Please ensure that you have download and save your item(s) within this time frame!

Are there discounts available for buying more than one clip?
Yes! Please see our current special offers by clicking here

If I modify a clip or image can I claim copyright to that clip?
You may modify any clip and use it, however, you may not claim copyright to that clip or image. MX-Greenscreen will continue to own the rights to all footage, whether or not they have been modified. Please see our Terms and Conditions for further information.

What is a royalty free license?
“Royalty-free” designates a stock video clip license that provides for the unlimited use of a video clip in any media defined in the Terms and Conditions. “Royalty-free” is the opposite of “rights-managed”. A rights-managed video clip needs a specific license stating the audience and material intended for the clip. All the clips and images on MX-Greenscreen are royalty-free.

Do your clips and images have ‘model releases’?
Yes. In all instances where our footage has people in them, we have obtained model releases and these are on file at the MX-Greenscreen offices.

How long may I use the clip/ still image I downloaded?
You can continue to use the clips you have downloaded for as long as you want, however, it will only be available for download on the MX-Greenscreen web site for 30 days.

Will the clips or images I download have watermarks on them?
No. Once a clip is purchased the watermark is removed.

Is the footage looped?
No. None of our footage is looped.

Can I sell any clips or images that I download from MX-Greenscreen?
No, you may not offer them for resale or distribution.

Where can I use MX-Greenscreen footage film clips and images?
Whether you are designing for the web, 3D or broadcast, you can use our clips to bring your project to life. For example, you can use our footage in Architectural walk-throughs, T.V. advertisements, educational video’s, web sites, multimedia presentations and many other uses but please see our Terms and Conditions. If any of our footage is to be used in a TV Advertisement, MX-Greenscreen does request acknowledgement.

Can I sell footage to you?
No. At present all footage is filmed in-house.

Can I just buy a few frames of a clip?
No. All footage is organised into pre-zipped files.

Can I buy the Alpha Channel separately?
No. All footage is organised into pre-zipped files.

Do you issue student discounts?
No. However, we do offer excellent discount packages. Please see our special offer page for details.

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